Terms and Conditions

Welcome to Metro Markets

Here you can find all the terms and conditions that we apply to perform our provided services at the highest level of our standards. If you’re here, that means you’re smart enough to read them carefully before using our services.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOUR PURCHASES.

GENERAL SCOPE

  • Metro Markets provide software-based delivery services for goods such as food, beverages, and other grocery products (collectively, Groceries). These terms (Terms of Service) apply when you use the Metro Markets online outlets (Collectively, Services).

By using the Services, you automatically agree to the Terms of Service.

REGISTRATION and ORDERING PROCESS

2.1. REGISTRATION

You are the sole authorized User of the account (Account) you create using the Services. Your action of registration constitutes your acceptance of the Terms of Service and the Privacy Policy, and your state that you are not less than 21 (twenty-one) years of age. Registration is free of charge. No entitlement exists for admission to the Service. The data required for registration provided by the User must be complete and accurate. The User is responsible for updating his/her data that can be amended at any time from the respective interface of the Service. Metro Markets has no responsibility for the use of the User account and expressly disclaims any liability therefrom. Should you suspect that any unauthorized party might be using your Account, you are obligated for your security to notify Metro Markets immediately by emailing us at contact@metro-markets.com By providing your mobile phone number to Metro Markets pursuant to the use of the Service, you hereby affirmatively consent to our use of your mobile phone number for contacting you directly in order to perform the Services, including but not limited to occasionally send notifications, text messages with promotional offers, service updates and reach out to you to survey regarding the quality of our services.

ORDER PLACEMENT / CONTRACTUAL RELATIONSHIP

By placing an order through the website, the User confirms the accuracy of all the information he/she provides. Orders are confirmed to the User within Service interface. Metro Markets may decide for any reason whatsoever to not accept an order and to refuse to perform it. User may schedule the order for a selected time, date, week or month as per availability of Service.

VARIETY of LIMITATIONS

The range and prices of Groceries may differ depending on the delivery location.

VOLUME LIMITATIONS

The user might be contacted by Metro Markets to confirm the order in the following cases:              * If the total items in order exceed 100 items or if an order contains 15 or more same items             * If the order placed requires more than one delivery personnel to be handled by due to volume limitations. In all cases, Metro Markets reserve the right to limit the delivery quantity for particular products or, if needed, not to deliver a particular product at all as per the availability of the Groceries.

AMENDING AND CANCELLING ORDERS

The User may not be able to amend the order once it has been confirmed as per the technical features provided by the Service. A confirmed order is eligible for cancellation for a limited time period until it is disbursed for delivery post to its submission as per the technical specifications of the Service.

INCOMPLETE ORDER FULFILLMENT / SUBSTITUTION

The primary objective of Metro Markets is to deliver all the products ordered in the right quantity and to a high-quality standard. User acknowledges that the Groceries are subject to stock availability and to human errors. Metro Markets reserves the right to amend your order in whole or in part, at any time and without liability or compensation remove any item that is out of stock, damaged, spoiled, or unavailable for any other reason, to successfully complete your order. It’s in our best intention to maintain the replaced item’s price the same as per the brand you ordered but in case of a higher valued replacement, the price may increase. We do our best to ensure that all items shown on our website are available to order. If, however, any product you order is out of stock or unavailable we may send you a push notification enabling you to select a substitute. If an item is not delivered, despite being billed, the amount in question will be credited to the User at a reasonable time after Metro Markets becomes aware of this. No subsequent delivery is obligatory to be made, and the customer is not entitled to claim any further compensation. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to the User. Please note that we will attempt to send the User push notification of substitute products in the event that selected products are unavailable, the User may reject these substitutes. Although we will always try to cater for your orders, an order of unusually large quantities of different or one product can only be fulfilled at the discretion of the Shop.

DELIVERY

DELIVERY OF GROCERIES

Groceries will be delivered directly to the delivery address specified by the User. Deliveries are performed either by the Shop personal delivery service. Goods will be delivered to the front door of private residences (as far as accessible) and to the reception desk of business Users.

DELIVERY TIMES AND ADHERENCE TO DELIVERY PERIODS

Metro Markets endeavors to deliver Groceries within 60 (sixty) to 90 (ninety) minutes average delivery time location dependent or as scheduled.

DELIVERY RECEIPT

Our shop holds the responsibility to provide the user with the receipt upon delivery.

CANCELLATION OF A DELIVERY BY METRO MARKETS

If, for reasons beyond Metro Markets’ control - such as an incorrect delivery address, lack of an access permit, bad weather conditions, or similar, it should prove impossible or possible only with great difficulty, to carry-out the delivery successfully, Metro Markets is entitled to cancel the User’s order. In this event, the User is not entitled to the compensation, however; in case of online payment, the refund will be initiated by Metro Markets at the soonest possible post the cancellation of the order, it is the responsibility of the bank to transfer the amount to the user’s account, which takes approximately 3-5 working days.

PRICES AND PAYMENT

Metro Markets endeavors to provide you with accurate and up-to-date pricing, product availability and promotional information. Discrepancies are possible and you agree not to hold Metro Markets liable in such instances.

PRICES

All prices are quoted in the country’s local currency and the prices displayed on the website will be VAT inclusive. Where goods may be charged by weight (fruit, meat, cheese, etc.), the basic price per unit applies. The quantity of such goods actually delivered, and therefore the price charged may differ from the quantity originally ordered. For pre-packed and price-labeled fresh products, the applicable price is the one in force when the order is prepared. Metro Markets reserves the right to change prices as to update them at any moment.

PAYMENT METHODS / CREDITWORTHINESS

You can choose from the following ways of paying on delivery, depending on the products, the means of dispatch and as per technical availability:

  • Credit card reader on delivery
  • Online payment
  • Cash on delivery

* We accept payments online using Visa, MasterCard and AMEX (valid for EGYPT only) credit/debit card in EGP.

* Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of EGYPT.

* Egypt is our country of domicile.

* Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use them

* If you make a payment for our products on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

* The cardholder must retain a copy of transaction records and Merchant policies and rules.

The User can select which payment method is preferred. The payment methods available are displayed for selection when the order is finalized. If for any reason the online payment transaction is declined, Metro Markets is entitled to offer the User cash on delivery payment option or credit card reader on delivery where available.

PRODUCT DECLARATION

PRODUCT INFORMATION

We take care to update the product information in the Service regularly. In rare cases, the information may deviate from the details printed on the product packaging. In such an instance, the information on the packaging takes precedence. Because recipes may change anytime, we recommend that you regularly consult the ingredients list and allergy-related information on the packaging.

GUARANTEE of DATA COMMUNICATION

Given the current state of the technology, no guarantee can be given that data communication via the internet will be error-free and/or available at all times. Metro Markets, therefore, accepts no liability in respect of the constant, uninterrupted availability neither of the online shop nor for technical and electronic faults during sales transaction, in particular for any delay in processing or accepting orders.

CUSTOMER SERVICE & COMPLAINTS

Metro Markets Customer Service provides information regarding any questions, issues or complaints related to the Metro Markets service. Users may contact Metro Markets via e-mail ( contact@metro-markets.com) , drop a message through the app or call the customer service line 19073). Missing items must be reported immediately on reception of the Groceries; otherwise, Groceries are considered to have been accepted by User as being in perfect condition. Latent defects must be reported to Metro Markets Customer Service immediately after they come to light, although in these cases there are limitations of error acknowledgment.

GENERAL TERMS

6.1. DATA PROTECTION

Data collected are treated as confidential and in good faith. When registration is made, your data is collected for business and marketing purposes in the form of personal information such as last name, first name, address, email address and phone number. In addition to data explicitly entered, information is gathered automatically from the log files when you access the Services interface. Metro Markets makes a distinction between master data (e.g. IP address, time and date of access) and activity data (e.g. name of file accessed, paths clicked on). For statistical purposes, this data is anonymously assessed.

DISCLAIMER

USE OF THE SUPPORT IS ENTIRELY AT YOUR OWN RISK. CHANGES ARE PERIODICALLY MADE TO THE SOFTWARE APPLICATIONS AND MAY BE MADE AT ANY TIME WITHOUT NOTICE TO YOU. THE SUPPORT IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. METRO MARKETS MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE CONTENT PROVIDED THROUGH THE SUPPORT OR THE CONTENT OF ANY SOFTWARE APPLICATIONS LINKED TO THE METRO MARKETS SOFTWARE APPLICATIONS. METRO MARKETS ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE METRO MARKETS SOFTWARE APPLICATIONS OR THE SUPPORT; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF METRO MARKET’S SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION THEREIN.METRO MARKETS DOES NOT WARRANT THAT THE SOFTWARE APPLICATIONS WILL OPERATE ERROR-FREE OR THAT THE SOFTWARE APPLICATIONS AND ITS SERVER ARE FREE OF COMPUTER VIRUSES AND OTHER HARMFUL GOODS. IF YOUR USE OF THE SOFTWARE APPLICATIONS RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, METRO MARKETS SHALL NOT BE RESPONSIBLE FOR THOSE COSTS. METRO MARKETS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTY RIGHTS AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. METRO MARKETS MAKES NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS OR TIMELINESS OF THE CONTENT, SERVICES, SUPPORT, SOFTWARE, TEXT, GRAPHICS OR LINKS. METRO MARKETS AND LICENSORS CANNOT AND DO NOT GUARANTEE THAT ANY PERSONAL INFORMATION SUPPLIED BY YOU WILL NOT BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED OR USED BY OTHERS.

LIMITATION OF LIABILITY

YOU AGREE THAT METRO MARKETS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH (I) YOUR USE OF THE SUPPORT; (II) THE LIABILITY OR FITNESS OF ANY CUSTOMER (III) IN CONNECTION WITH THE PERFORMANCE OF OR BROWSING IN THE SOFTWARE APPLICATIONS OR YOUR LINKS TO OTHER SOFTWARE APPLICATIONS FROM THIS SOFTWARE APPLICATIONS, EVEN IF METRO MARKETS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU FURTHER AGREE THAT METRO MARKETS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM INTERRUPTION, SUSPENSION OR TERMINATION OF SERVICES, INCLUDING WITHOUT LIMITATION ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, WHETHER SUCH INTERRUPTION, SUSPENSION OR TERMINATION WAS JUSTIFIED OR NOT, NEGLIGENT OR INTENTIONAL, INADVERTENT OR ADVERTENT. IN NO EVENT SHALL METRO MARKET’S TOTAL LIABILITY TO YOU FOR ANY LOSSES ARISING HEREUNDER EXCEED THE AMOUNTS PAID BY YOU TO METRO MARKETS HEREUNDER. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF WARRANTIES OR OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. SHOULD A JURISDICTION BE ADVERSE TO A LIMITATION OR EXCLUSION OF WARRANTIES, SUCH PROVISION SHALL BE DEEMED SEVERABLE FROM THIS AGREEMENT AND THE OTHER PROVISIONS SHALL REMAIN IN FULL FORCE AND EFFECT.

WAIVER

No waiver of any rights or remedies by Metro Markets shall be effective unless made in writing and signed by an authorized representative of Metro Markets. A failure by Metro Markets to exercise or enforce any rights conferred upon us by Terms of Service shall not be deemed to be a waiver or variation of any such rights or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.

INDEMNITY

You agree to defend, indemnify and hold harmless Metro Markets and its officers, directors, employees, agents and affiliates (each, an Indemnified Party), from and against any losses, claims, actions, costs, damages, penalties, fines and expenses, including without limitation attorneys' fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to or resulting from your unauthorized use of the Software Applications or from any breach by you of Terms of Service, including without limitation any actual or alleged violation of any federal, state or local statute, ordinance, administrative order, rule or regulation. Metro Markets shall provide notice to you promptly of any such claim, suit or proceeding and shall have the right to control the defense of such action, at your expense, in defending any such claim, suit or proceeding.

TERMINATION

At its sole discretion, Metro Markets may modify or discontinue service or may modify, suspend or terminate your access to Service or the Support, for any reason, with or without notice to you and liability to you or any third party. In addition to suspending or terminating your access to Service or the Support, Metro Markets reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal or injunctive redress. Even after your right to use the Support is terminated, your Account will remain enforceable against you. You may terminate Account at any time. However, Metro Markets does not guarantee its termination due to technical availability. All provisions which by their nature should survive to give effect to those provisions shall survive the termination of Account.

GOVERNING LAW AND SEVERABILITY

This Agreement is governed by the laws of Egypt, the courts shall have exclusive jurisdiction and venue over any dispute arising out of or relating to this Agreement, and each party hereby consents to the jurisdiction and venue of such courts. Without regards to its conflict of laws principles. If any provision of this Agreement is found to be invalid in any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. Any offer for any product, feature or application made on this Software Applications is void where prohibited.

CHANGES TO THE AGREEMENT

Metro Markets reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement or delete any of the terms and conditions of this Agreement, effective with or without prior notice. Your continued use of the Software Applications or the Support following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes. Contact us If you have any comments or questions, please do not hesitate to reach out to us at contact@metro-markets.com

Contact Details

Egypt. | Zahraa El Maadi  - Industrial Zone, Cairo | Tel: +20225218080 | Email: contact@metro- markets.com